Cancellation and Refund Policy
Design Blyss is committed to providing exceptional quality and an unmatched client experience. Our cancellation and refund policy reflects this dedication through the following conditions:
- Cancellation Time-frame: Clients may request cancellations within 24 hours of placing an order to qualify for a full refund. Requests received after this time-frame will be subject to a processing fee of 20% of the order value.
- Product Customization: In cases where the product has been customized according to the client’s specifications, cancellations will only be accepted if the request is made within 12 hours of order placement. A partial refund will be provided, minus any costs incurred during customization.
We are committed to ensuring your satisfaction and guarantee a seamless experience with our services.
Project Approach and Milestones
Our project approach involves a meticulous breakdown into milestones, commencing with comprehensive discovery and scope of work documentation. This meticulous planning guarantees mutual understanding and minimizes the likelihood of cancellations, disputes, or reversals.
Cancellation Terms and Conditions
- Mid-process cancellations do not warrant partial refunds for projects within a milestone phase.
- Services extended by our marketing team during special occasions are time-sensitive offers and, consequently, non-cancellable.
- Digital marketing packages remain nonrefundable; however, clients can cancel by providing written notice 30 days in advance.
Refund Terms and Conditions
- Every milestone we reach requires devoted time, energy, and resources. As a consequence, we are unable to provide reimbursements for already-completed services. This policy is designed to uphold the value of the work undertaken and the commitments made.
- Approval of mock-up designs and progression into the development phase signifies a point beyond which refunds cannot be facilitated.
- Refunds are indeed available in some scenarios; however, we’ve put a streamlined process in place to ensure a smooth and efficient experience for you. Our aim is to make this process hassle-free and straightforward, guiding you every step of the way:
- Initiating the Claim: Reach out to our dedicated support team through your preferred channel – be it email, phone, or our online portal. We’re here to listen, understand, and assist.
- Exploring Possibilities: Our team will engage with you to explore the underlying reasons for the dormancy. We believe in turning challenges into opportunities and will discuss potential ways to reignite the project’s momentum.
- Collaborative Solutions: Together, we’ll brainstorm strategies to reactivate the project. This might involve tweaking the approach, adjusting timelines, or introducing fresh perspectives to align with your goals.
- Claim Evaluation: Should reactivation not align with your objectives, we’ll proceed with the refund evaluation process. This involves a comprehensive review to ensure adherence to our policies.
- Refund Processing: Upon approval, our dedicated team will initiate the refund process promptly. We understand the importance of timely resolution and will ensure your refund reaches you securely.
By implementing this straightforward process, we aim to provide a win-win solution – either by reigniting the spark within your project or facilitating a seamless refund experience. Your satisfaction remains our priority. We’re committed to your success and will be with you at every step of the journey.
Project Termination and Payments
In a mutually agreed project termination scenario, all finalized work rests in the client’s possession, rendering any subsequent payment for further development null. Any prior payment or deposit stands nonrefundable.
- Please note that this policy is designed to ensure fairness, transparency, and a smooth project experience for both our valued clients and our dedicated team. If you have any questions or require further clarification, please do not hesitate to reach out to us. Your satisfaction remains our utmost priority.